
It’s easy to get overly ambitious when making the case for social media. When the board room is finally ready to listen, we breathlessly explain the social media sea change and how our organization can ride the wave. And in our excitement, we sometimes make the case too well. We make it seem too easy. [...]

If you’ve spent much in social media, you’ve probably been warned not to “feed the trolls.” Trolls, as Wikipedia will tell you, are defined as “someone who posts inflammatory, extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into [...]