
The email inbox is a battleground. There’s a lot of competition in the marketplace – nearly a quarter of a trillion emails are sent per day – and keeping subscribers happy is a challenge. Every email you send is a potential invitation for someone to unsubscribe. Here are seven commons reasons subscribers choose to end [...]

If you’ve spent much in social media, you’ve probably been warned not to “feed the trolls.” Trolls, as Wikipedia will tell you, are defined as “someone who posts inflammatory, extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into [...]